Sunday 20 November 2016

Because practice makes a man perfect. The Steve Jobs example.



Steve Jobs applied the same strict rules to himself, of course. He spent the two days preceding the keynotes rehearsing. "On the first day he worked on the segments he felt needed the most attention.
Steve Jobs keynotes were the most important and efficient means of communication for Apple. After all, this is how most of the world would ever see Apple — and Jobs, for that matter. They were used not only to attract the media's attention to new products, or to boost the faith of Apple fans worldwide, but even as an internal tool of communication. Indeed, the secrecy of the company made it so that most employees heard of their company's strategy and new products at keynote unveilings, while watching them in closed circuit TVs on campus.

After watching Jobs unveil the iPhone in 2007, Steve's old friend Alan Kay qualified the show, often considered Steve's best, with the words: "Steve understands desire."

The product managers and engineering managers for each new product were in the room, waiting for their turn. This group also formed Steve's impromptu test audience: he would often ask for their feedback". At this time he could still change the order of the presentation's mini-segments, and rearrange them to have the most impact. Then "on the day before showtime, things get much more structured, with at least one and sometimes two complete dress rehearsals. Any non-Apple presenters in the keynote take part on the second day (although they cannot be in the room while the secret parts [the product introductions] are being rehearsed.)



Finally came the time for the actual keynote. This was a hugely stressful moment for most people involved — including high-profile CEOs who were not all used to such large audiences and spotlight from the media. (Fox Entertainment CEO Jim Gianopulos told Jobs about his stage anxiety, to which he replied, "It's easy, you just imagine you have a few friends sitting around your living room and you're telling them what's new"). For Steve, it always came off as a brilliant and flawless performance that got everyone listening absolutely captivated. Although they were rare, he did have some embarrassing moments on stage, but he never lost his cool, and often even managed to joke about it: everyone remembers the clicker that stopped working at Macworld 2007, which made Steve contortion to distract the audience.

Thursday 10 November 2016

How important is it brand name match when selling a product or service?


My mom taught me branding and customer service way back in Nsawam when I was like 12 years, we used to have this little foods stuff store where she sold gari and other stuff, I noticed that the people in our neighborhood were always buying from her and some could even wait for her to restock the store till they buy what they want when we were outta stock, an evidence that her business was booming since she had loyal customers, I asked her about her secret and she said "Just treat them nice, give them the best service and product and they will come back because you have a good name in town" she said this and smiled at me. That is where I learnt the relationship between brands and service/product.

I grew up tinkering with tech stuff so I know a little about tech brands.
Think about Google. I remember when I first heard it and I was like, “what the heck is that?” For years now, Google is a well known definition and verb. Who was the 5th president? “I don’t know,” Google it! Right?

Granted, this is about the best example to use, but other companies (especially tech) have been successful. Apple, LinkedIn, Microsoft, and countless others.

The one common thing all of these companies have is success. I don’t think you can reach that level of success without proper branding. These companies built loyal customers. Think Apple, customers for years. I’m a loyal Apple guy.

While there’s a level of importance there, the deciding factor is going to be that service or product. If the service and product are great, people remember and reflect on the brand. They remember the brand, they talk about the brand, they talk about the great experience and it can put a brand on the map.

A lot of the companies that fail often do so because they don’t have a great product/service. There’s still a level of branding that matters.

I know you have to be smart with branding and naming products, you have to. There’s some science behind it for sure. But ultimately, it will be the product/service that decides the fate of the brand. Nobody remembers 2nd place.